It’s no secret that the relationships you have with your customers are important. And no one is a bigger evangelist for developing a positive customer relationship than our Customer Relationship Management (CRM) Business Leader.

Meet John Murphy.

Having worked for Progressive for 23 years, mostly in claims and in states from New York to California, he’s seen the importance of client relationships first hand. In fact, John says “the ability to partner with our agents to build, deepen and extend relationships with our customers is the most exciting part of my job.”

And he won’t be satisfied until he helps Progressive become the number one choice with consumers.

Valuable advice. Valued partnership.

In today’s business environment, agents are spending more and more time acquiring new business, cross selling, and trying to bundle products to meet the needs of their customers.

And John says, “We know servicing a current customer is very important and we’ve made investments in our infrastructure, talent and training to help support agents when and where they or their customers need us. And our product offerings continue to evolve to meet their needs.”

He says that technology has always been a core competency at Progressive. From being one of the first companies to develop a computerized quoting platform, to being the first to offer usage based insurance, “We will continue to develop tools to help you grow your business in an efficient way.”

A valuable resource.

“Our CRM team provides our agents with the phone support they need to deliver experiences for our mutual customers that satisfy and motivate them to renew. Having consolidated reps into a team dedicated to only servicing agents ensures that there are process and systems subject matter experts for our agents to go to.”

He strongly recommends that agents take advantage of our CRM resources by calling 1-877-776-2436 anytime for assistance.

Whether the questions are in regards to billing, FAQ, rating, or underwriting, John says, “Our CRM agency team is here to support you.”

Have a question or comment for John, or any of our People Behind the Blue? Email us at